This Privacy Policy outlines how FinClaims.eu ("we", "our", or "us") collects, uses, and protects your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable EU data protection laws.
1. Information We Collect
We collect the following categories of personal data:
Identity Information: Full name, date of birth, identification documents
Contact Information: Email address, phone number, postal address
Financial Information: Bank account details, transaction history, financial loss details
Case Information: Details about your financial loss, fraudsters' information, transaction dates
Technical Information: IP address, browser type, device information
2. How We Use Your Information
We use your personal data for the following purposes:
To verify your identity and create your account
To investigate and process your financial recovery claims
To communicate with financial institutions on your behalf
To provide updates on your case status
To comply with legal and regulatory obligations
To improve our services and customer experience
3. Legal Basis for Processing
We process your personal data on the following legal grounds:
Contract Performance: Processing necessary to fulfill our service agreement with you
Legitimate Interest: Pursuing recovery of your financial assets
Consent: When you explicitly consent to specific processing activities
Legal Obligation: Compliance with EU financial regulations and anti-fraud requirements
4. Data Sharing and Transfers
We may share your data with:
Financial institutions involved in the recovery process
EU regulatory and law enforcement authorities
Legal representatives working on your case
Service providers who assist in our operations (all GDPR compliant)
All data transfers outside the European Economic Area are conducted under approved safeguards such as Standard Contractual Clauses.
5. Your Data Protection Rights
Under the GDPR, you have the following rights:
Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. For financial recovery cases, we typically retain case information for 7 years after case closure to comply with EU financial regulations.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments in accordance with GDPR Article 32.
8. Contact Information
If you have any questions regarding your privacy rights or this policy, please contact our Data Protection Officer:
FinClaims.eu is committed to protecting your personal data in compliance with the highest standards of EU data protection regulations. Our entire recovery process is designed with privacy and security as core principles.
FinClaims.eu GDPR Privacy Policy